Privacy Policy

We collect the following types of information when you use the Platform:

We use the information we collect for the following purposes:

• Account management: To create, maintain, and secure your account
• Platform operation: To operate, maintain, and improve the Platform and its games
• Transaction processing: To process deposits, withdrawals, and in-game transactions
• Security: To detect and prevent fraud, abuse, and unauthorized access
• Compliance: To comply with legal obligations, including age verification and anti-money laundering requirements
• Communication: To send you important account notifications, security alerts, and service updates
• Responsible gambling: To monitor gaming patterns and enforce responsible gambling measures

We implement industry-standard security measures to protect your personal data, including:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Secure storage: Personal data is stored in encrypted databases with restricted access controls
• Password hashing: Passwords are hashed using industry-standard algorithms and are never stored in plain text
• Access controls: Only authorized personnel have access to personal data, on a need-to-know basis

While we take all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information.

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device that help us:

• Essential cookies: Maintain your session and authentication state
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Understand how you interact with the Platform to improve our services

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Platform.

We may share limited information with trusted third-party service providers who assist us in operating the Platform:

• Payment processors: To facilitate cryptocurrency deposits and withdrawals
• Hosting providers: To host and maintain the Platform infrastructure
• Analytics services: To analyze usage patterns and improve the Platform

These third-party providers are contractually obligated to protect your data and may only use it for the specific purposes for which it was shared. We do not sell your personal information to any third party.

We retain your personal data for as long as your account remains active or as needed to provide you with our services. Specific retention periods include:

• Account data: Retained for the duration of your account and for a reasonable period after account closure
• Transaction records: Retained for a minimum of 5 years to comply with financial regulations
• Game history: Retained for a minimum of 1 year for dispute resolution and provably fair verification
• Technical logs: Retained for up to 12 months for security and troubleshooting purposes

After the applicable retention period, your data will be securely deleted or anonymized.

You have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete personal data
• Right to deletion: You may request the deletion of your personal data, subject to legal retention requirements
• Right to data portability: You may request a machine-readable copy of your personal data
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at support@lomiplay.io. We will respond to your request within 30 days.

In certain circumstances, we may request additional identity verification documents as part of our Know Your Customer (KYC) procedures. This may include:

• Government-issued identification (passport, national ID)
• Proof of address (utility bill, bank statement)
• Selfie or photo verification

KYC data is collected solely for the purposes of identity verification, fraud prevention, and regulatory compliance. This data is stored securely with enhanced encryption and access controls, and is retained only for as long as required by applicable regulations.

The Platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have collected personal data from a person under 18, we will take immediate steps to delete that information and terminate the associated account. If you believe that a minor has provided us with personal information, please contact us immediately at support@lomiplay.io.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@lomiplay.io